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Starting a New Nearshore Supplier: A Conversation with Alejandro Graham, President, and Roger Pena, SVP and CIO, Accedo Technologies SA
In today’s economy, the majority of companies are cutting back to survive the downturn. But Alejandro Graham and Roger Pena are bucking the trend and starting a new company. Their BPO delivery center in Managua, Nicaragua, opens this month. Here is why they feel confident they will succeed. (2009)
Tough Economic Times Ratchet Up Need for Investing in Employee and Leadership Development Services
Learn why employee and leadership development programs are a top priority at successful companies - especially in tough economic times - the difficult questions CEOs and business owners must consider surrounding performance management, and the role an HR organization must play in ensuring that learning and development initiatives connect with the success of the business. (2009)
Why is the Attrition Rate at Indian BPOs 23.5 Percent? A HayGroup Study Offers Solutions
Attrition rates at Indian BPOs are an important criterion when determining offshore location. What is the rate in India? Why is it so high? And what can employers do about it? A new HayGroup study of 39,000 Indian jobs answers those questions. (2009)
Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009
Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here's what you need to know to be ready for outsourcing decisions in these aspects. (2008)
New Impacts on Outsourcing in 2009
New influences on outsourcing in 2009 include such factors as SOA, green IT, and the convergence of technology and business processes. Each will impact the value proposition and decision making. Here are the insights that will help to prepare your company for these impacts. (2008)
Why BPO Buyers and Suppliers Changed Their Focus to Automating Their IT Infrastructures: Tibor Beles, VP Sales, Global BPO, Oracle
Oracle's Tibor Beles believes buyers are more interested today about what is under the hood of providers' service offerings. That's why he believes providers are focusing on automating BPO. He also shares ideas about how providers can increase their sustainability. (2008)
ENMAX Learns to Operate Successfully in a Deregulated World
The province of Alberta deregulated its retail energy markets in 2001. ENMAX Energy, an energy retailer in Alberta, Canada, faced a dilemma: It had a strong presence in the electricity market but its customers wanted a total energy solution that included natural gas. Outsourcing solved the immediate need to add natural gas to the mix and helped ENMAX grow its business. (2008)
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Improving Quality in Business Process Outsourcing
- Achieve process and service quality with technology - March 2009
Shared Services for General and Administrative Functions: Deciding Between Internal and Outsourced Models
- Internal Shared Services vs.. BPO - which is best, and how to maximize their impact? - October 2008
Secrets to Mid-Market HR Outsourcing Success
- For their relationship and work to date, Catalina Restaurants and Accenture BPO Services won this year's HROA Middle Market Relationship of the Year award. The editors at HROA Connections endeavored to learn some of the secrets of this award-winning relati... - September 2008
Refining the business process outsourcing process: the value of talent management
- Talent management programs (TMPs) can be a major contributor to achieving world-class performance. In this paper, HP explores how a planned TMP can augment a BPO strategy and provide performance results that go beyond the original promise of BPO. - July 2008
Beyond Labor Arbitrage: Achieving operational excellence through business process outsourcing
- Operational excellence is something every business says they want to achieve and every service provider claims to provide. But what is it -- and what should one look for in evaluating a BPO partner? - June 2008
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