Subscribe    |    Sponsors    |    About Us   |   Contact Us                

Changes in BPO: How Technology is Changing the Landscape (2010)

What Companies Need to Understand about Switching to Outcome-Based Approaches in Outsourcing (2010)

Areas Where Outsourcing Will Grow in the Next Five Years (2010)

F&A Data Management Provider Keeps Brinker International Cookin' by Archiving and Analyzing Its Data
Brinker International serves more than one million guests in its 1,700 restaurants daily. In 2004, data integration was paper intensive and manual and began to encroach on the Brinker dining experience itself. Outsourcing data management was its recipe for success. (2009)

How to Improve Knowledge Management in New Product Development Projects
Companies that hope to capture market share when the economy turns must continue to invest in new product development. Knowledge management in R&D is difficult because the valuable learning is tacit knowledge, which is hard to codify. Professor Keith Goffin describes the best ways to do this. (2009)

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work
Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope. (2009)

How Much BPO Work Should Buyers Outsource and How Much Should They Send Offshore?
Five years ago moving 50 percent of the work offshore required major discussions for executives to approve the move. Today they would ask why send only 50 percent of the outsourced work offshore. Here's how to answer the "how much" question. (2009)

Facilities Management Outsourcing: How to Build a Winning Global Relationship
Every penny counts. CA restructured 30 offices worldwide in just 90 days. The savings went to the bottom line when the company reported its year-end results to Wall Street. (2009)

How to Manage and Mitigate Offshore Risks
What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful. (2009)

Starting a New Nearshore Supplier: A Conversation with Alejandro Graham, President, and Roger Pena, SVP and CIO, Accedo Technologies SA
In today’s economy, the majority of companies are cutting back to survive the downturn. But Alejandro Graham and Roger Pena are bucking the trend and starting a new company. Their BPO delivery center in Managua, Nicaragua, opens this month. Here is why they feel confident they will succeed. (2009)

Tough Economic Times Ratchet Up Need for Investing in Employee and Leadership Development Services
Learn why employee and leadership development programs are a top priority at successful companies - especially in tough economic times - the difficult questions CEOs and business owners must consider surrounding performance management, and the role an HR organization must play in ensuring that learning and development initiatives connect with the success of the business. (2009)

Why is the Attrition Rate at Indian BPOs 23.5 Percent? A HayGroup Study Offers Solutions
Attrition rates at Indian BPOs are an important criterion when determining offshore location. What is the rate in India? Why is it so high? And what can employers do about it? A new HayGroup study of 39,000 Indian jobs answers those questions. (2009)

• More Stories

A New Approach to Business Intelligence & Analytics - November 2009

Improving Quality in Business Process Outsourcing - Achieve process and service quality with technology - March 2009

Shared Services for General and Administrative Functions: Deciding Between Internal and Outsourced Models - Internal Shared Services vs.. BPO - which is best, and how to maximize their impact? - October 2008

Secrets to Mid-Market HR Outsourcing Success - For their relationship and work to date, Catalina Restaurants and Accenture BPO Services won this year's HROA Middle Market Relationship of the Year award. The editors at HROA Connections endeavored to learn some of the secrets of this award-winning relati... - September 2008

Refining the business process outsourcing process: the value of talent management - Talent management programs (TMPs) can be a major contributor to achieving world-class performance. In this paper, HP explores how a planned TMP can augment a BPO strategy and provide performance results that go beyond the original promise of BPO. - July 2008

Beyond Labor Arbitrage: Achieving operational excellence through business process outsourcing - Operational excellence is something every business says they want to achieve and every service provider claims to provide. But what is it -- and what should one look for in evaluating a BPO partner? - June 2008

• More Papers

If your company is interested in gaining exposure to our highly targeted readers who are looking for outsourcing information and for companies that can assist them, you should consider becoming an Outsourcing Center sponsor. Click here to learn more about sponsorship opportunities.