Outsourcing BPO



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Editor's Corner: Dr. Christian Baader, SAP: Dr. Christian Baader, SAP vice president, is one of the architects of SAP’s unique BPO partnering model with service providers. Read why Dr. Baader thinks the BPO market is bipolar, why BPO should become more like automobile manufacturing, and what the movie The Bucket List can teach everyone. (2008)

BPO Innovation: It's the Technology, Stupid!: Innovation is outsourcing's new buzz word. However, it's a lot easier to talk about innovation than do it. SAP's Gianni Giacomelli discusses the techniques that work and the traps to avoid. (2007)

ACS Helps a Louisiana Agency Weather the Storm: ACS collects child support payments for the state, which increased scope and added customer care. Soon after that transition, Hurricane Katrina hit. ACS went into overdrive to get child support payments to parents, many of whom had fled the state. (2007)

The Impact of Collaboration in BPO for Print Services: Managing the North American marketing-related print collateral needs of Unilever's 400 brands in more than 100 countries is an enormous task. Outsourcing printing needs is not the same as outsourcing procurement, especially where it may impact creativity in marketing. Unilever turned to a managed-services provider with a collaborative approach. The results have been stellar. (2007)

Predicting BPO's Future with Oracle's Tibor Beles: Tibor Beles, VP Sales, Global BPO, heads Oracle's BPO practice. Read why he thinks HRO buyers will take a more aggressive outsourcing approach in the future, how IT will bring innovation to BPO processes, and why time is so critical to outsourcing transactions. (2007)

The Coming of Age of Indian BPO Suppliers: If you thought that offshoring to Indian suppliers was largely restricted to IT applications development and maintenance (ADM), think again. Leveraging the success of the offshore delivery model, India-centric BPO suppliers are rapidly gaining a foothold in the offshore BPO market. Researchers at the Everest Research Institute describe the new trend and explain what it means for you. (2007)

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Beyond Labor Arbitrage: Achieving operational excellence through business process outsourcing - Operational excellence is something every business says they want to achieve and every service provider claims to provide. But what is it -- and what should one look for in evaluating a BPO partner? - June 2008

Process Improvements Without the Pain - Find out how Marriott Hotels, Ltd. was able to accomplish HR and IT transformation via BPO and ITO. - June 2008

How a Tight Collaboration Between Software Vendor, BPO Provider and Customer Improves BPO Service Delivery - Real-life case studies. Read more... - February 2008

BPO: The Year Ahead- A Perspective on Evolving Worldwide Requirements - A whitepaper based on survey results from Fortune 1000 firms predicts future BPO trends in worldwide customer requirements. - January 2008

Best-of-Breed, Software-on-Demand, and Integrated ERP Suites - What is Best for BPO? - An apples-to-apples comparison across the life of a BPO agreement - Learn more... - December 2007

An Investor's Guide to BPO Economics - An investor's guide to business process outsourcing (BPO) economics - How to assess technology choices' impact on company value. - November 2007

Location Optimization - Perspectives on Delivery Center Locations for BPO - Central & Eastern Europe (CEE) - Preview Deck - An analysis of 25 cities in Central and Eastern Europe, including labor pool size, costs, and risks. An assessment of language availability is also included. - September 2007

Consolidation in the Utility Industry - For many utility executives, Business Process Outsourcing can be the answer to successful M&As, leading to reduced risk, locked-in ROIC, investor confidence and long-term shareholder value. - July 2007

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